Consumer Voice Listening Project & Community Grants Program

because efforts to improve our healthcare system should be guided and influenced by the people and communities we serve

About the project


The Center for MultiCultural Health and HealthierHere joined together in an innovative partnership to improve health equity and outcomes in King County. With commitment and financial support from the HealthierHere Governing Board, we provided grants to community-based organizations and grassroots groups to conduct engagement activities with consumers.


Our goal is to ensure that HealthierHere’s efforts to improve our healthcare system are guided and influenced by the people and communities we serve. We aim to develop ongoing, meaningful mechanisms to ensure that consumer and community voice drive our work.


The first round of the Consumer Voice Listening Project was conducted in fall of 2018, and the second round reached additional communities in 2019. Organizations used the grant funds to provide trusting, culturally relevant forums for community members to share their experiences with the health care system – what works, what doesn’t, and what could make it better.

Participating community organizations, who engaged

community respondents, from

different communities

Consumer Voice Listening Project Data

Click to view the 2018 and 2019 data in Tableau:
We are thrilled by the level of engagement and grateful for all who shared their thoughts. With help from community organizations, we were able to capture insights from voices that are not traditionally heard. We attempted to include as many different perspectives as possible. However. we recognize that this data does not fully capture all communities and urge you to keep this in mind when reviewing the numbers.

2018 Data Poster

Download the 2018 data poster in: 
Download the 2019 poster in:

2019 Data Poster

Special thanks to the organizations that accomplished this valuable work

Abundance of Hope
African American Health Board
API Coalition Advancing Together for Health
Association of Zambians
Center for Human Services
Chinese Information and Service Center
Civil Survival
Congolese Integration Network
Consejo Counseling and Referral Service
Downtown Emergency Services Center
Falis Community Services
Gay City
Khmer Health Board
Latino Community Fund
Living Well Kent
Lutheran Community Services
Mother Africa
NAKANI Native Program
New Traditions
Pacific Islander Health Board
Pamoja Christian Church
Peer Seattle
Sisters in Common
Somali Health Board
Tlingit & Haida Indian Tribes of Alaska – Washington Chapter
United Indians of All Tribes Foundation
Vietnamese Health Board
Washington State Coalition of African Community Leaders

2019 The Community Speaks: A Report-Back on the Consumer Voice Listening Project

On April 16th, 2019, participants from our first round of the Consumer Voice Listening Project came together to celebrate this work, review topline results from the focus groups and surveys, share from their experiences with the community engagement processes, discuss opportunities and challenges, and explore next steps. Sincerest thanks to all who participated, including our community leader panelists in the photo below. 

Review the Presentation: 

2020 Community Grants Data Report-Back Virtual Event

On July 22, 2020, the Community Grants Alumni, Community & Consumer Voice Committee, and Indigenous Nations Committee came together for a report-back on the data collected from two rounds of this project. Over 70 individuals participated this event, which was held virtually due to the ongoing COVID-19 pandemic. Participants explored major themes from the data, held focused small group discussions, and offered input on next steps for sharing, analyzing and applying the data to improve health in their communities. 

Review the Presentation: 

Community Engagement Related Posts

This work is ongoing. Please check back for more updates. 

If you would like to get involved with this work, please contact: 
Marya Gingrey, Director of Equity and Community Partnerships –
Myani Guetta, Community and Tribal Engagement Manager –
Abriel Johnny, Community and Tribal Engagement Manager –